Are you looking for ways to improve your social media customer service? Need help handling customer complaints on social media?
We share our tips for success in this infographic.
Here’s a quick summary:
- Hire a clued-up social media manager
- Believe in your brand identity and voice
- Hold yourself accountable
- Respond quickly and appropriately
- Know when to take the conversation offline
- Monitor conversations about your brand online
- Respond with humour
Check out the infographic for more detail.